Any appointment cancelled within 24 hours of a scheduled appointment maybe subject to a cancellation fee of 50% of the service booked. However, if the cancellation is due to an illness or having to provide care for someone who is ill, this fee will be waived. Please note that if a cancellation is for being ill or having been exposed to someone with illness, the next earliest appointment that can be given is 14 days from the cancellation date.
We do provide a complimentary email and text 48 hours before any service to provide ample time to adjust any reservations that are made.
We also provide a reminder 2 hours before any service.
We use the finest quality products and recommend them to our clients for at-home use to keep their hair looking and feeling its best. If they are not as a perfect fit like we thought it might be, please return it to the salon within one week of purchase for a credit toward any products the salon carries.
For your protection, brushes and styling tools are non-refundable or cannot be returned.